Last updated: September 29, 2026. We want you to be happy with your purchase from BongoMart.Com.BD. If you are not, please review our return and refund policy below.
Return Window
You may request a return or exchange within 7 days of receiving your order.
Eligibility for Returns
To be eligible, your item must meet the following conditions:
- The item is unused, unwashed and in its original condition.
- The item is in its original packaging with all tags, accessories and manuals included.
- You have your order number or proof of purchase.
Non-Returnable Items
- Items that have been used, damaged by the customer or altered in any way.
- Personal care and hygiene products once opened.
- Items marked as non-returnable or final sale.
Damaged, Defective or Wrong Items
If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement or refund at no extra cost to you.
How to Request a Return
Email us at [email protected] with your order number, the reason for the return and photos if applicable. Once approved, we will share the return instructions. Please do not send items back without approval.
Refunds
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 7 to 10 business days to your original payment method or by mobile banking transfer for cash on delivery orders.
Exchanges
If you prefer an exchange, tell us in your return request. Exchanges are subject to stock availability.
Shipping Costs
Return shipping costs are the customer’s responsibility unless the return is due to our error, such as a damaged, defective or wrong item.
Contact Us
If you have any questions, please contact us at [email protected].